Legal

These Terms of Service (the "Agreement") govern your access to and use of the Service Routes Pro platform (the "Service") provided by Service Routes Pro LLC ("Service Routes Pro," "we," "us," or "our"). By signing up for an account, accessing the Service, or clicking "I agree," you (the "Customer") accept this Agreement on behalf of yourself or the entity you represent.

Cover Page — Order summary

1. The Service

Subject to this Agreement, Service Routes Pro grants Customer a non-exclusive, non-transferable right to access and use the Service for Customer's internal business operations during the Order Term. The Service includes scheduling, dispatching, billing, customer communication, agreement management, and related functionality, accessed through Customer's authorized users.

2. Customer obligations

Customer is responsible for: (a) maintaining the confidentiality of account credentials; (b) all activity that occurs under Customer's account; (c) the accuracy, legality, and lawful collection of all data Customer or its authorized users upload to or generate through the Service ("Customer Data"); and (d) ensuring that Customer's use of the Service complies with applicable laws, including consumer-protection, telemarketing, and privacy laws.

Customer represents and warrants that it has obtained all necessary consents from its end-customers and employees before using the Service to send communications to them, including consent to receive SMS where applicable.

3. Acceptable use

Customer will not, and will not permit any third party to:

• Use the Service to send unsolicited marketing communications, spam, or messages that violate the CAN-SPAM Act, the Telephone Consumer Protection Act, or carrier rules including A2P 10DLC requirements;
• Use the Service for any purpose that is not the operation of a legitimate service business;
• Attempt to scrape, reverse engineer, or extract the Service's source code or non-public APIs;
• Resell, rent, or sublicense the Service to a third party;
• Upload malicious code, attempt to circumvent security or access controls, or use the Service to harass, harm, or defraud any person.

4. Fees and payment

Customer will pay the fees set forth at sign-up or on the applicable order form. Fees are billed in advance on the cadence specified at sign-up (typically monthly), are non-refundable except as expressly stated in this Agreement, and are exclusive of taxes. Failure to pay may result in suspension or termination of the Service after reasonable notice.

5. Term and termination

This Agreement starts on the date Customer first accepts it and continues until terminated. Either party may terminate at any time by giving the other party notice; termination takes effect at the end of the then-current billing period. Either party may terminate immediately if the other materially breaches this Agreement and does not cure the breach within thirty (30) days of written notice. Upon termination, Customer's right to access the Service ends and Customer may export its data for thirty (30) days, after which we may delete it as described in our Privacy Policy.

6. Confidentiality

Each party may receive non-public information from the other party that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use the same care it uses to protect its own confidential information (and no less than a reasonable standard of care) and will use Confidential Information only to perform under this Agreement. This Section does not apply to information that is or becomes publicly known through no fault of the receiving party, was already known to the receiving party, was independently developed, or is required to be disclosed by law.

7. Customer Data and privacy

Customer retains all rights, title, and interest in and to Customer Data. Customer grants Service Routes Pro a limited license to host, copy, transmit, and display Customer Data only as necessary to provide the Service. Our handling of personal information is described in our Privacy Policy, which is incorporated into this Agreement.

With respect to personal information of Customer's end-customers and employees, Service Routes Pro acts as a "service provider" under the California Consumer Privacy Act, as amended, and equivalent terms in other U.S. state privacy laws. We process such personal information only on Customer's documented instructions for the purpose of providing the Service. A standalone Data Processing Addendum is available on request to [email protected].

8. Intellectual property

Service Routes Pro retains all rights, title, and interest in and to the Service, including all software, designs, documentation, and improvements. Nothing in this Agreement transfers any ownership of the Service to Customer. Customer may provide feedback or suggestions about the Service, and Customer grants Service Routes Pro a perpetual, royalty-free license to use that feedback to improve the Service.

9. AI features

The Service may include features that use artificial intelligence or large language models to summarize, suggest, or generate content. AI-generated outputs may be inaccurate, incomplete, or unsuitable for a particular purpose. Customer is responsible for reviewing AI-generated outputs before relying on or acting on them, especially for legal, financial, or safety-sensitive decisions.

10. Warranty disclaimer

Except as expressly stated in this Agreement, the Service is provided "AS IS" and "AS AVAILABLE." Service Routes Pro disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, or loss of data, arising out of or relating to this Agreement, even if advised of the possibility of such damages.

Each party's aggregate liability arising out of or relating to this Agreement will not exceed the fees paid or payable by Customer to Service Routes Pro in the twelve (12) months preceding the event giving rise to the claim.

These limits do not apply to: (a) Customer's payment obligations; (b) breach of confidentiality; (c) infringement of the other party's intellectual property; or (d) liability that cannot be limited by law (including gross negligence and fraud).

12. Indemnification

By Service Routes Pro. We will defend Customer against any third-party claim alleging that the Service, when used as permitted under this Agreement, infringes that third party's U.S. intellectual property rights, and we will pay any damages finally awarded against Customer (or settlement amounts we agree to in writing).

By Customer. Customer will defend Service Routes Pro against any third-party claim arising from (a) Customer Data, (b) Customer's use of the Service in violation of this Agreement or applicable law, or (c) communications Customer sends through the Service that violate consumer-protection or telemarketing laws, and will pay any damages finally awarded against us (or settlement amounts the Customer agrees to in writing).

13. Governing law and disputes

This Agreement is governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association in Knox County, Tennessee, under its Commercial Arbitration Rules. Each party waives any right to participate in a class action or class arbitration. Notwithstanding the above, either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

14. Changes to these Terms

We may update this Agreement from time to time. When we make material changes, we will notify Customer by email or through the Service and update the effective date above. Continued use of the Service after the effective date of an updated Agreement constitutes acceptance of the changes.

15. General

This Agreement (together with the Privacy Policy) is the entire agreement between the parties about the Service and supersedes any prior agreements on the same subject. If a provision is found unenforceable, the remainder will remain in effect. Neither party may assign this Agreement without the other's consent, except to a successor in connection with a merger or sale of substantially all assets. Notices to Service Routes Pro must be sent to the email address on the Cover Page above; notices to Customer may be sent to the email address on Customer's account.

SMS Messaging Program Terms

These SMS Messaging Program Terms describe the SMS notifications sent through the Service, both to Customer's authorized users and to Customer's end-customers. They form part of this Agreement and are referenced in our Privacy Policy.

Program description. Service Routes Pro sends transactional SMS notifications related to your account, scheduled service appointments, technician arrival, payment receipts and reminders, customer-portal one-time passcodes, and customer-support communications, on behalf of the service business you do business with.

Message frequency. Message frequency varies based on your account activity and scheduled services.

Cost. Message and data rates may apply. Service Routes Pro does not charge a separate fee for SMS, but your mobile carrier may charge for messages sent or received depending on your plan.

Opt-out. You can opt out at any time by replying STOP to any message. After you send STOP, we will send a single confirmation SMS and will not send further messages, except in response to HELP or as required by law. Opt-out keywords are case-insensitive and also include CANCEL, END, QUIT, UNSUBSCRIBE, and STOPALL.

Help. Reply HELP for support, or contact [email protected]. The HELP reply will identify the program and provide contact information for support.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Eligible carriers. Supported on major U.S. carriers including AT&T, T-Mobile, Verizon, and Sprint, as well as their respective MVNOs.

Privacy. Your information is handled in accordance with our Privacy Policy. We do not sell or share your mobile phone number or opt-in data with third parties for marketing or promotional purposes.

Consent. By providing your mobile number and opting in (whether by signing a service agreement, checking a consent box in the customer portal, or providing verbal consent recorded by your service provider), you consent to receive automated SMS messages from Service Routes Pro at the number provided. Consent is not a condition of purchase.

Contact. Service Routes Pro LLC, [email protected].

Contact us

Questions about this Agreement can be sent to:

Service Routes Pro LLC
[email protected]